React and respond to sever failures by scheduling with consideration to time, traffic, real-time location, skills, geography and more Suits organizations that reacts to unexpected failures initiated by sensors / people. As soon as such failure is reported there is a deadline to meet (response within 1h). Examples, gas leaks, electricity outages, etc.
Our solution for this consists of:
On screen alert as soon as new urgent call is created
Ability to assign helpers (technician that was not originally assigned to the urgent call) by duplicating the original call and then scheduling the duplicated call to another technician.
Semi-automatic scheduling wizard that displays the current GPS location of all candidate technicians, what they are currently doing (not everyone can be interrupted if, for example, handling another urgent call) and the time it takes to get from their current GPS location to the new urgent call considering real-time traffic. The scheduler can either let the system schedule automatically or explicitly specify the technician and the time to start (the system will force the schedule and the assigned tech will have to halt whatever he/she did so far and travel to the new call).
Text the assigned tech whenever an urgent call is assigned to ensure awareness.
On-call shift scheduling – assign technicians to on-call shifts (night hours) so urgent calls can alsocbe scheduled out of normal working hours but only to on-call technicians.
Geo-Fencing: define a radius around a predefined facility (work location) that can be served as a “danger zone” or “out of range” or any other mean that requires knowing when the tech enters it. View technicians’ GPS location in real-time as well as facilities (work locations) and their geo-fencing perimeter on the map. Warn the technician (via the mobile) when entering the geo-fencing area.